Refund and Returns Policy
Last Updated: June 2026
Thank you for shopping with us. Please read our Return & Refund Policy carefully before making a purchase.
Digital Products
All products sold on our website are digital goods, including but not limited to:
- Software licenses
- Product keys
- Activation codes
- Game keys
- Digital downloads
- Subscription licenses
As digital products are delivered electronically and cannot be physically returned, all sales are generally considered final after delivery.
Refund Eligibility
We may provide a refund, replacement key, or store credit in the following situations:
- The product key is invalid and cannot be activated.
- The product key has already been used before delivery.
- The wrong product was delivered due to our error.
- The order was paid for but not delivered.
- We are unable to provide a working replacement.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- The product was successfully activated.
- The customer purchased the wrong product by mistake.
- The customer’s system does not meet the software requirements.
- The customer changes their mind after delivery.
- The customer no longer needs the product.
- The product was purchased without reviewing the product description.
- Activation issues caused by unsupported operating systems or hardware.
Verification Process
To investigate activation issues, we may require:
- Screenshot of the activation error.
- Screenshot showing the installed software version.
- Proof of installation.
- Additional information requested by our support team.
Failure to provide requested information may delay or prevent a refund.
Replacement Policy
Whenever possible, we will first attempt to resolve the issue by providing:
- Technical assistance
- Installation guidance
- A replacement product key
If a replacement cannot be provided, a refund may be issued at our discretion.
Chargebacks
Customers are encouraged to contact our support team before opening a payment dispute or chargeback. Unauthorized chargebacks may result in account suspension.
Processing Time
Approved refunds are generally processed within 3–10 business days depending on the payment method used.
Contact Us
If you experience any issue with your purchase, please contact our support team:
Email: support@buykeyspro.com
Website: https://buykeyspro.com
We are committed to resolving all legitimate issues as quickly as possible.
